產品管理師 Account Management [Global Account Management Team]

Job description

Please apply via: https://kkday.bamboohr.com/careers/355?source=aWQ9MjI%3D [ Job Responsibilities ] You will play a key role in sustaining our relationships with Partners while ensuring Partners' product quality on KKday. You have excellent professional customer service, communication, and project management skills. Success in this position requires a strong background in Tourism, results-oriented management with excellent follow-through and attention to detail; strong and persuasive communication skills; solid technology skills; and a flexible, entrepreneurial orientation. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are the norms. [ Account Management ] - Ensure their products (content, rates, and availability) is consistently optimized and competitive to maximize customer conversion. - Review products weekly and request BD to deal with suppliers. - Manage the backend connection between KKday’s system and suppliers’ systems, and provide support in troubleshooting and issue resolution when errors arise [ Destination ] - Destination intelligence: Understand the industry and its developments - good knowledge of market trends, customer booking trends, partners’ rate structure, and pros and cons of competitors’ models. - Identify, prioritize on-trend products to push sales. [ Internal Stakeholders ] - Collaborate with BD team to acquire products according to the assigned area. - Work with Marketing Team to define marketing campaigns/promotions to maximize ROI (i.e Customer Acquisition, GMV, Profit Growth). [ Others ] - Report and analyze - follow the plan from line manager and/or top management, implement, and monitor KPI. - Analyze and discuss trends, issues, and opportunities with the team.