Mintlify

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. # What you'll work on here - Crafting beautiful, responsive interfaces while maintaining excellent code quality and performance - Building user-facing features with scalable component and design systems - Working closely with founders and design to implement fast new feature concepts - Building and deploying Next.js applications in production environments - Contributing to both greenfield product development and improvements to established products, with a focus on user experience craft, architecture quality and performance. # What you bring to the table - You've built and deployed Next.js applications in production environments - You have a good looking portfolio. No broken links! - You have a strong eye for design, typography, spacing, and visual hierarchy - Bonus points: Familiarity with UI / UX design tools (Figma, Adobe XD). Extra bonus if you have experience with testing frameworks (Vitest, React Testing Library, Storybook) # Why you should join our engineering team Engineers at Mintlify appreciate a high degree of ownership, are passionate about a tasteful user experience, and come to work ready to contribute to a small-but-mighty team. You’ll have plenty of heads down builder time. We believe in the power of strong teams to drive change - and have created an environment where the best ideas win and we can acknowledge when we’re wrong. We’re all about finding the intersection between what excites you and business priorities. You’ll jump into new territory and learn something new. You’ll own projects and features. You’ll ship. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. # **What you’ll work on here** - Developing and executing inbound and outbound strategies across enterprise accounts - Identifying and qualifying potential enterprise customers based on our Ideal Customer Profile - Managing multi-stakeholder enterprise sales cycles and building relationships with VP- and C- level buyers - Meeting or exceeding monthly and quarterly enterprise sales targets and key performance indicators (KPIs) - Being a founding member of our NYC team # **What you bring to the table** - You have 6 to 8 years of experience as a closer in SaaS sales, with a strong track record in enterprise sales - You're highly organized, using whatever system works for you (as long as it works for us too) - You understand our customer's needs — it starts with knowing who values us - You're consistently meeting or exceeding sales targets — we need numbers on the board - Bonus points for devtool sales experience, experience working in a startup environment, and/or possessing a technical mindset # **Why you should join our sales team** We're growing exponentially month-over-month in revenue, headcount, and contract sizes. Our team is small-but-mighty, which means you'll have agency to build the GTM playbook from the ground up, rather than just executing on someone else's strategy. Currently the majority of our pipeline is inbound from engineering leaders at top companies who are actively looking for better solutions. As we grow, there's a massive green field of untapped accounts waiting to be unlocked through outbound. You'll help shape that motion as we rapidly expand from SMB to enterprise and mid-market deals. This is the rare opportunity to join a breakout Series A startup while there's still time to make a founding impact. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. # **What you’ll work on here** - Developing and executing inbound and outbound strategies across enterprise accounts - Identifying and qualifying potential enterprise customers based on our Ideal Customer Profile - Managing multi-stakeholder enterprise sales cycles and building relationships with VP- and C- level buyers - Meeting or exceeding monthly and quarterly enterprise sales targets and key performance indicators (KPIs) # **What you bring to the table** - You have 6 to 8 years of experience as a closer in SaaS sales, with a strong track record in enterprise sales - You're highly organized, using whatever system works for you (as long as it works for us too) - You understand our customer's needs — it starts with knowing who values us - You're consistently meeting or exceeding sales targets — we need numbers on the board - Bonus points for devtool sales experience, experience working in a startup environment, and/or possessing a technical mindset # **Why you should join our sales team** We're growing exponentially month-over-month in revenue, headcount, and contract sizes. Our team is small-but-mighty, which means you'll have agency to build the GTM playbook from the ground up, rather than just executing on someone else's strategy. Currently the majority of our pipeline is inbound from engineering leaders at top companies who are actively looking for better solutions. As we grow, there's a massive green field of untapped accounts waiting to be unlocked through outbound. You'll help shape that motion as we rapidly expand from SMB to enterprise and mid-market deals. This is the rare opportunity to join a breakout Series A startup while there's still time to make a founding impact. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value enterprise accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies. This role requires strong relationship-building skills, commercial acumen, and experience managing complex enterprise stakeholder relationships. You'll be responsible for transforming reactive account management into proactive strategic partnerships that drive measurable business outcomes.

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. # **What you'll work on here** - Event strategy and planning: building an event calendar from scratch, planning Mintlify-hosted events, partner events, and trade shows based on business priorities and budget - Managing contracts, logistics, vendor relationships, booth design, and on-site execution. Knows what can go wrong and plans for it, driving things forward without waiting for perfect information or approvals - Cross-functional coordination: can create clear event briefs, assign responsibilities across teams, and keep complex multi-stakeholder projects on track - Creating and executing plans and playbooks for full event life cycles that maximize pipeline from each event - Building strong relationships with sales leadership, partner teams, product marketing, and external vendors - earning influence through reliability and results - Operational excellence with strategic thinking. Can handle the logistics of shipping booth materials while also thinking about which events will drive the most pipeline next quarter. Comfortable toggling between tactical execution and strategic planning # **What you bring to the table** - 5-8 years in field or event marketing, with a significant events component, with at least 2-3 years at a B2B SaaS startup - Data-driven decision making. Does not just run events because "we always go to this conference." Uses pipeline data, lead quality analysis, and cost-per-lead metrics to inform event selection and investment. Can push back on events that don't align with strategy, work with sales team to align events with goals, and can clearly communicate event ROI (or lack thereof) to leadership - Experience personally owning the full lifecycle of events, from strategy and budget to logistics and post-event analysis. Not just someone who "helped with" events but someone who ran them - Experience with ABM (account-based marketing) event strategies for the enterprise - CRM and marketing automation proficiency: comfortable setting up event campaigns, building and sending emails, tracking leads, and building attribution reports. Does not need to be an admin but can work independently in the tools - Ability to remain calm under pressure and troubleshoot quickly - **Bonus points:** Experience working at a Seed \> Series B startup, particularly in the devtools space and can understand the constraints of building a function without an established process or large team. Familiarity with webinar platforms and virtual event production. Experience with ABM (account-based marketing) event strategies. Experience with public speaking or moderating panel discussions # **Why you should join our marketing team** Marketers at Mintlify bring strong creative instincts and care deeply about how our story comes across. You'll have real ownership over campaigns, messaging, and the channels you run. We believe great marketing comes from great teams, not hierarchies. The best ideas win here, and we're quick to iterate when something isn't landing. You'll find the sweet spot between the projects that energize you and the goals that move the business forward. You'll try new channels, test bold ideas, and own the results. You'll ship work that people actually see. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

We’re looking for a Head of Talent to build the recruiting and HR foundation that powers our next stage of growth. As we continue to scale, this role will shape the systems, processes, and culture that enable our team to grow quickly and sustainably. In this role, you will design and lead a scalable people infrastructure - from recruiting and HR operations to the systems that support them - ensuring our team can focus on building and achieving ambitious goals. This is a strategic and hands-on role, driving hiring excellence, operational clarity and a high-performance culture that attracts and retains great people. **We do our best work together - this role is based in-office five days a week.**

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. # **What you'll work on here** - Being the go-to for sales on objection handling, pricing and packaging questions, competitive intel, and sales collateral - Building out systems and processes demonstrating how to launch effectively, win head-to-head deals, and expand into new segments - Communicating the value proposition of a new product and positioning to sales, while partnering with PMs and engineering on the product roadmap - Building out repeatable and scalable systems - Balancing strategic vision and operational excellence, from setting high-level team strategy to getting in the weeds planning launches and doing competitive research. - Working closely with sales on creating content, training, and objection handling - Orchestrating launches - building a GTM checklist, coordinating across the organization, and shipping on deadline - Strong writing and storytelling that can adapt to Mintlify’s tone of voice and EPD audience # **What you bring to the table** - 8-10 years in product marketing, with at least 2 years at an early-stage company (Series A through Series B) and experience operating as a team of 1 - Experience in both PLG and sales-led motions, or deep experience in one with demonstrated curiosity and adaptability for the other - Prior experience building out analyst relations strategy - Customer Obsession: Instinctively wants to talk to customers and prospects. Builds positioning from evidence, not assumptions - Writing ability: You’ve written short-form and long-form content, and can point to examples of your writing. - Marketing breadth: You understand campaign, channel, content, and comms strategy in addition to product marketing strategy - Bias to action over perfection: Would rather ship 80% this week than 95% next month and can iterate in public - Experience developing marketing strategies and tactics that both put the customer first and contribute to growth goals - **Bonus points:** Experience with pricing and packaging decisions. Organic content optimization experience. Knowledge of AI-native infrastructure or strong desire to learn about this quickly. Communications or PR experience. Familiarity with product-led onboarding flows and in-app messaging. Public speaking or webinar experience. Worked in adjacent B2B SaaS with similar buyer personas # **Why you should join our marketing team** If you’re data-driven and care deeply about building a strong brand, then you have a chance to make an impact here. You will have true ownership over your ideas that translate into events, launches and campaigns you run. We believe great marketing comes from great teams. The best ideas win here, and we're quick to iterate when something isn't landing. You'll find the sweet spot between the projects that energize you and the goals that move the business forward. You'll test new channels, explore new ideas, and own the results. You'll ship work that people actually see. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. Fresh off our Series B, Mintlify is growing. We're hiring our second Talent team member, someone who will help us build the recruiting foundation for the next stage of the company. # **What you’ll work on here** - Driving and leading the full-lifecycle recruitment process from initial outreach to close for several key roles across the company. - Working directly with founders and hiring managers across the organization iterating job descriptions, requirements, and interview processes. - You influence and educate hiring teams on interviewing best practices, building out hiring rubrics, and devising questions. - Taking full ownership of sourcing passive leads for your pipelines as needed and knowing when to ask for additional resources (whether retained, contingency, or getting help from the hiring team) - Fostering trust-based relationships with candidates, gaining a close understanding of what motivates them most, and using that to close our most critical hires. - Using recruiting metrics to drive your activity, presenting findings to hiring managers, creatively experimenting, and rapidly iterating to shorten time-to-hire, without any sacrifices to candidate experience. - Embodying the Mintlify culture throughout every interaction you have - whether it be candidates, agencies, customers, or any other stakeholders. # **What you bring to the table** - 1-3+ years of full-cycle recruiting experience in a Seed - Series D startup with a high talent bar - Strong record of performance in sourcing and hiring passive talent, with high response rates to outbound copy and a passion for sourcing. - Your communication is concise, warm, and creative enough to out-compete bigger brands - while also relentlessly A/B testing to improve conversion rates - You take ownership across the full recruiting function - from high-leverage hiring strategy to the operational work that keeps things running. - No task feels beneath you, and you move with urgency across multiple searches without dropping the ball on stakeholder alignment - You thrive as a generalist and excited by the opportunity to build breadth, rather than viewing it as a problem to route around. - You know how to sell. You can navigate competing offers, close candidates, and get to yes without overselling what the role isn't. # **Bonus Points** - Worked closely with a Head of Talent through major growth phases, with exposure to the strategic decisions behind how a recruiting function is built and scaled. - You know how to use AI tools to remove tedious work without reducing the quality of candidate experience - You know how to speak engineer's language, differentiate strong from exceptional candidates, and find talent others overlook. # **Why you should join our Talent team** This is a rare seat to join a startup fresh off a Series B. Talent isn't a talking point for us - it's what our team voted as the single most critical thing to protect as we scale. As our second Talent hire, you'd be directly responsible for ensuring we actually uphold that. You'll work directly with our founders and hiring managers, with a scope that shifts to wherever the business needs you most. We're building a small, high-ownership talent team - one that's closely looped into company decisions and has a real seat at the table. You'll start as a generalist, and grow into whatever vertical makes sense as we scale. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. ### **About you** 1. **User-obsessed:** You keep user experience central to your design thinking, balancing the “why” and “how” 2. **Crafter:**  Your attention to detail and craftsmanship create seamless, intuitive designs 3. **Holistic thinker:**  You understand how design decisions interconnect, ensuring cohesive experiences 4. **Intentional:**  You make informed decisions and stay steps ahead 5. **Balanced:**  You combine design passion with business acumen and strong relationships ### **What you’ll do** 1. Lead end-to-end product design projects, from exploration to final polish 2. Collaborate with Heads of Design and Marketing on product priorities 3. Create compelling visuals that resonate with developers 4. Create wireframes, prototypes, and high-fidelity designs 5. Express ideas through high-fidelity mockups in Figma ### **What you bring** 1. 5+ years of product design experience in tech/SaaS/devtool 2. Strong portfolio showing complex product work 3. Expert in Figma and other design tools 4. Experience designing for technical users 5. Understanding of design systems at scale 6. Skills in user research and testing _Ready to shape the future of developer documentation with us?_ # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. # Job Description We are looking for product-minded engineers who want to build critical, user-facing features. We don’t expect you to be an expert in everything. Instead, we are looking for candidates with a **distinct "spike" in technical depth** —whether that is crafting complex React UIs or architecting scalable backend systems. We have a stage in our interview process built-in for you to showcase your strengths. If you are already fullstack, a backend wizard who wants to get closer to the user, or a frontend architect ready to own full features, we want to hear from you. ## **What you'll work on** You won’t just be picking up tickets; you will have the agency to shape product direction and engineering approaches across the stack. - **Build the full lifecycle:** Collaborate closely with design and engineering to architect and ship customer-facing functionality from 0-to-1. - **Solve complex technical challenges:** Whether it’s optimizing virtualized rendering for large data collections or architecting reliable content management systems, you will tackle hard engineering problems. - **Drive User Experience:** Contribute to a smooth, delightful UX. You will help bridge the gap between "working code" and a "great product." - **Performance & Scale:** Improve application performance through profiling and implement scalable solutions that grow with our user base. ## **What you bring to the table** - **4+ years of software development experience.** - **A Technical "Spike":** You have deep, Senior/Staff level expertise in **EITHER** : - **Product Intuition:** You have a desire to work on front-facing products that users interact with daily. You care about the "why" as much as the "how." - **Adaptability:** You are willing to step outside your comfort zone. If you are backend-heavy, you are willing to touch the frontend (and vice versa) to get a feature over the line. - **Agency & Ownership:** You thrive in environments where you define the solution rather than just implementing a spec. ## **Why you should join our engineering team** - **Flexible Interview Process:** We want to see you at your best. We have a built in "showcase" stage in our interview loop to focus on your specific area of expertise. - **High Agency:** Engineers at Mintlify aren't code monkeys; they are product builders. You will drive change and have a voice in strategic decisions. - **Heads-down Builder Time:** We protect your focus. We believe in small, mighty teams where the best ideas win, regardless of title. - **Growth & Impact:** We find the intersection between what excites you and business priorities. You’ll own projects, ship constantly, and see users benefit from your work immediately. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

This is a Pre-Sales technical role embedded in Mintlify's Sales Team. You are not a traditional Sales Engineer running canned demos - you are a builder who helps close complex enterprise deals by scoping, prototyping, and delivering custom technical solutions alongside Account Executives. As enterprise customers evaluate Mintlify, they often require additional technical validation before moving forward. Your role is to reduce friction in this process by translating customer needs into practical technical solutions, building what’s necessary to demonstrate value, and supporting the sales team in closing larger, more complex deals without straining core engineering. In this role, you will work closely with Sales, Engineering, Product, and the CEO to win our most strategic deals and turn one-off custom work into repeatable, productized capabilities. This role is for someone who wants to roll up their sleeves and build.

This is a Pre-Sales technical role embedded in Mintlify's Sales Team. You are not a traditional Sales Engineer running canned demos - you are a builder who helps close complex enterprise deals by scoping, prototyping, and delivering custom technical solutions alongside Account Executives. As enterprise customers evaluate Mintlify, they often require additional technical validation before moving forward. Your role is to reduce friction in this process by translating customer needs into practical technical solutions, building what’s necessary to demonstrate value, and supporting the sales team in closing larger, more complex deals without straining core engineering. In this role, you will work closely with Sales, Engineering, Product, and the CEO to win our most strategic deals and turn one-off custom work into repeatable, productized capabilities. This role is for someone who wants to roll up their sleeves and build.

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. # **What you'll work on here** - **Lead high-volume migrations** : Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles) - **Manage offshore migration team** : Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards - **Support strategic fast-growing accounts** : Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases - **Hands-on technical execution** : Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work - **Customer communication** : Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process - **Collaborate with engineering** : Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success - **Build customer health infrastructure** : Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment - **Analyze and report on product metrics** : Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy - **Create weekly feature communication** : Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis - **Drive continuous improvement** : Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows # **What you bring to the table** - **Technical depth** : Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently - **High-volume execution** : Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects - **Systems thinking** : Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1 - **Data-driven mindset** : Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights - **Vendor and stakeholder management** : Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs - **Customer communication excellence** : Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video - **Bias toward action** : Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions - **Bonus** : Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

In this role, you will work closely with Sales, Engineering, Product, and the CEO to win our most strategic deals and turn one-off custom work into repeatable, productized capabilities. This role is for someone who wants to roll up their sleeves and build.

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. ### **About you** 1. **User-obsessed:** You keep user experience central to your design thinking, balancing the “why” and “how” 2. **Crafter:** Your attention to detail and craftsmanship create seamless, intuitive designs 3. **Holistic thinker:** You understand how design decisions interconnect, ensuring cohesive experiences 4. **Intentional:** You make informed decisions and stay steps ahead 5. **Balanced:** You combine design passion with business acumen and strong relationships ### **What you’ll do** 1. Lead end-to-end product design projects, from exploration to final polish 2. Collaborate with Heads of Design and Marketing on product priorities 3. Create compelling visuals that resonate with developers 4. Create wireframes, prototypes, and high-fidelity designs 5. Express ideas through high-fidelity mockups in Figma ### **What you bring** 1. 8-12+ years of product design experience in tech/SaaS/devtool 2. Strong portfolio showing complex product work 3. Expert in Figma and other design tools 4. Experience designing for technical users 5. Understanding of design systems at scale 6. Skills in user research and testing # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)

# **Why Mintlify?** We're on a mission to empower builders. - **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. ## What you'll work on here - Getting hands-on with real customer problems - Respond to product and technical questions through our support platform (Plain) - Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool) - Resolve the majority of support inquiries independently, escalating only when necessary - Collaborate with our support lead to evolve processes and ensure consistency - Help improve internal support tooling and workflows as we scale ## What you bring to the table - Experience in technical support at a software or developer tools company (or strong adjacent experience) - Experience navigating remote work environments - Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs - Ability to read and understand code, troubleshoot bugs, and identify root causes - Strong written communication skills with a friendly, professional tone - Comfort using AI agents and improving training data for them - Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups \*Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically. # **Company Benefits:** - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)