When recruiting baristas/kitchen staff for a coffee shop, assign one person to each role: receiving applications, reviewing applications, conducting initial interviews, and conducting final interviews. If the company is small, one person can handle all these roles, but each step should still have clear completion criteria.
Let's start with the deliverables of this job.
This position involves morning rush hours, making drinks by hand, and answering customer requests for recommendations. Before opening the position, we will discuss whether it will be a morning shift or a weekend/holiday shift, whether the employee can prepare drinks step-by-step, and whether they can clearly describe the items. We will confirm which items require pre-employment training and which can be arranged. Different tasks or shifts need to be explained separately.
Weekly Schedule Example
- At the beginning of the week, the hiring manager confirms the tasks, time, location, and compensation scope, and the administration organizes the received resumes.
- During the week, review resume analysis and original data to clarify any gaps in information regarding work schedules, handcraft or field experience, and customer handling.
- After review, a preliminary test invitation will be issued, specifying the number of questions, the deadline, and the contact information for handling difficulties.
- Once the candidates are selected, the supervisor will review the report and decide whether to conduct an interview or conduct a supplementary selection; the next steps will be communicated simultaneously.
This is a scheduling example, which can be adjusted according to the candidate's schedule. Each invitation should have a response window; there's no need to wait until the weekend to handle ad-hoc issues.
How do supervisors and administrators hand over responsibilities?
Administrative staff are responsible for tracking the status of received documents and notifications; supervisors assess the evidence and necessary conditions for work. When professional competence requires practical experience or completed projects to be confirmed, qualified personnel are assigned to assist.
For bar/front-of-house staff at a coffee shop, this mock interview can be used: Provide three beverage orders, one of which requires a change in sweetness. Please arrange the preparation order and demonstrate how to process the order. When reviewing the order, remember to retain customized requests, verify the number of drinks, and inform colleagues of any unfinished items.
What adjustments are needed after the first round?
If multiple people have different understandings of early shifts or weekends, first clarify the full-time vacancy; if the issue is stuck because the supervisor hasn't responded, reserve the fixed review period. Using tools can help organize information, but the company still needs to complete the communication and personnel decisions.
The next step can be to refer to the three-step process from resume to interview for small and medium-sized enterprises without human resources .
Explore the interview system plan for SMEs
The MIND Interview plan for SMEs costs NT$3,000 for six months and includes 50 resume analyses and 15 AI interviews in total over six months. It helps you screen resumes, conduct first-round interviews online and organize reports. Your company reviews the results and makes the hiring decision.
Once you have prepared the job openings, the expected number of resumes, and the number of interviewees, you can confirm with the team whether the plan is suitable and how to start using it.
Frequently Asked Questions
Key questions often raised by business leaders and HR teams:
Without a dedicated HR person, who is responsible for the initial screening and review of the bar/front-of-house staff at the coffee shop?
This can be handled by the boss or the person in charge, with administrative assistance for data compilation and notification. Professional tasks should be assigned to individuals capable of assessing this skill level.
After the initial interview at the bar/front of a coffee shop, how can I supplement my work ability with evidence?
Three beverage orders are provided, one of which requires a change in sweetness. Please arrange the preparation order and demonstrate how to process the order. The key points are to retain the customized request, verify the number of cups, and communicate any unfinished items to colleagues. The company will arrange and review the application; the initial summary will not be considered the final hiring decision.