Knowledge Base

MIND offers three core services: (1) AI Resume Analysis (Resume Lite) — quickly build resume shortlist; (2) AI Interview System (SaaS) — async video interviews, auto-scoring, and reports; (3) AI Headhunting — executed by MIND's consultant team, delivers visual recommendation reports.

AI interviews use async video mode—candidates can record answers anytime, anywhere, without scheduling with interviewers. The system dynamically generates questions based on job requirements and candidate background, scores with standardized Rubrics, and produces visual reports with video links.

Yes. Companies can provide training materials and standard answers to build question banks and scoring dimensions, enabling sales, insurance, customer service staff to practice and be assessed via AI interviews.

We serve corporate HR and headhunters. Enterprise clients include mid-to-large companies, multinationals, and HR solution providers.

The system supports Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Thai, Vietnamese, Filipino, and more—suitable for global recruitment and multilingual teams.

Yes. Resume Lite can be used standalone to build shortlists. If you need interview validation later, you can add the AI interview system—both can be adopted in phases.

SaaS is self-service; Headhunting is executed by MIND's consultant team—including proactive sourcing, pre-interviews, and visual report delivery—ideal for critical roles or when companies lack internal recruiting resources.

Enterprises can book product demos or consultant consultations.

Standard SaaS implementation: about 2–4 weeks (account setup, question bank, Rubric calibration). Headhunting: typically 1–4 weeks to deliver candidates, depending on role difficulty.

MIND is a brand under SSC LLC. Services are primarily delivered online and remotely. Book via the website for consultant demos or meetings.

Yes. Annual plans can include onboarding training and dedicated consultants. Details are assessed by sales consultants.

The platform uses encrypted transmission and enterprise-grade data protection, with AI governance for traceability and compliance. MIND is ISO 27001 and ISO 42001 certified.

If your main need is resume shortlisting, start with Resume Lite. For full interview automation, choose AI Interview SaaS. For critical or urgent roles, use Headhunting.

Resume Lite is monthly, from approximately NT$1,300/month (or equivalent in local currency), to quickly build resume shortlists. Actual pricing depends on volume and features—contact sales.

Billed by interview volume or monthly plan, based on recruitment volume. Volume discounts available for high-volume recruiting—book a consultation for a quote.

Project-based pricing, quoted by role difficulty and number of candidates delivered. Typically a percentage of annual salary or fixed project fee—consultants provide details.

Yes. Changes require confirmation with sales. Upgrades usually take effect immediately; downgrades may wait until the contract cycle ends.

Pricing is transparent. Main costs are subscription or per-interview fees. Onboarding, API integration, etc. are quoted separately when needed.

The system uses semantic understanding (NLP) to parse resumes, match job requirements, and output fit scores and screening reasons. Beyond keyword matching, it understands that "developed Django backend" implies Python skills.

No. AI is for initial screening and ranking, and can suggest follow-up questions. Final hiring decisions remain with HR and hiring managers.

PDF, Word, and other common formats. The system parses content automatically; complex formats may affect quality—structured resumes are recommended.

Yes. Export standardized reports for hiring managers and consultants. API integration with ATS is available for seamless interview workflows.

Resume Lite handles large volumes depending on plan. Contact sales for specifics; volume pricing available for high-volume recruiting.

Enterprise data is handled per contract and privacy policy. We use aggregated, anonymized data to improve models—no identifiable PII is used for training.

Yes. Companies can set key job criteria and weights; the system outputs fit scores and rankings. Advanced plans support finer dimension settings.

Single resume: typically seconds. Batch uploads are processed in sequence; large batches complete in minutes.

Dynamic questions by candidate background, fixed scoring dimensions, and human review reduce bias. MIND has passed AI Verify fairness certification.

High-volume, standardized roles: customer service, sales, junior engineers. Campus recruiting and remote global hiring are also ideal.

The system generates situational, behavioral, and task questions from job descriptions, competency models, and candidate resumes. Companies can also build custom question banks.

No. Candidates complete interviews via web link on mobile or desktop. Chrome, Safari, and other major browsers are recommended.

Per contract and company needs—typically months to a year. Retention can be set per privacy regulations and internal policy.

Yes. Define dimensions like communication, problem-solving, collaboration, resilience, with 1–5 observable behaviors. The system scores accordingly.

Yes. Hiring Managers can annotate and share reports. Permissions by role: HR Admin, Hiring Manager, Viewer.

Per company settings. Allow re-recording of single or all questions before deadline, or restrict to one take—based on recruitment needs.

Dimension scores, interview summary, key answer video links, personality analysis (if enabled), and AI-suggested follow-up questions.

Yes. MIND provides API integration with Greenhouse, Workday, 104 eHR, and others—syncing candidate status and interview results.

Company submits role requirements → Consultant team runs AI headhunting and pre-interviews → Delivers visual recommendation reports with video links → Company schedules final interviews and hiring.

Critical management, scarce technical talent, strategic roles, or when companies lack internal recruiting. Urgent roles can be accelerated via Headhunting.

By role difficulty and company needs—typically 3–5 high-match candidates. Each includes video and scoring report to reduce redundant interviews.

Per contract. Some plans include a guarantee; if a hire leaves within the period, replacement or refund per terms. Contact consultants for details.

Yes. Provide target industry, company type, skills. Consultants use this to define sourcing strategy.

Typically 1–4 weeks depending on role difficulty. Urgent roles can be expedited; difficult roles may take longer.

MIND combines AI pre-interviews and visual reports—companies can watch candidate answer videos before inviting them, reducing ineffective interview invites by ~50%.

Project-based, quoted by role difficulty and number of candidates. Can be a percentage of salary or fixed fee—contact consultants for a quote.

Provide product knowledge, scripts, situational questions, and standard answers. MIND helps build scoring dimensions and Rubrics to turn materials into scorable interview questions.

Sales, insurance, financial advisors, customer service, retail—any role requiring repeated script and situational practice.

System provides individual practice history, score trends, and weakness analysis. Managers can view team performance for training and coaching.

Yes, by keywords, logic structure, fluency. We recommend standard answers and scoring anchors, with periodic human calibration.

Yes via API—sync completion status and scores to LMS for training records and credits.

Define regulatory points, standard response flows, prohibited phrases. Use situational questions for assessment. Recordings and scores serve as compliance and audit evidence.

From needs assessment to pilot: about 2–4 weeks. After validation, roll out in batches by employee count.

Companies define required scores per dimension, mandatory questions, retake rules. MIND helps build Rubrics and pass thresholds.

Most companies see shortlist speed and response efficiency improve in 4–8 weeks. Track time-to-shortlist and interview-to-offer rate.

Question banks and Rubrics not calibrated; scoring weights misaligned with needs; poor candidate communication lowering completion. Recommend intensive calibration during pilot.

Clearly explain process, timeline, and next steps. Provide clear instructions. Async interviews let candidates choose timing—typically improves completion.

Recommend an HR or recruiting lead as Admin for question banks, invites, reports. MIND provides onboarding training and guides.

Yes. Start with 1–2 high-volume roles for pilot, then expand after validation to reduce risk.

System operation, question bank and Rubric design, report interpretation, permissions. Customizable by company needs.

System provides completion rate, score distribution, timeline. Companies can track time-to-hire, offer acceptance, etc.

Friendly UI, clear instructions, flexible recording time. Customize logo and welcome video for brand consistency.

System supports multi-site, multi-role management. Permissions by site or business unit. Centralized or decentralized per org structure.

MIND is ISO 27001 (information security) and ISO 42001 (AI management) certified, and has passed Singapore AI Verify Foundation fairness verification.

MIND runs regular bias testing and provides explainable AI (XAI)—every score is traceable. Human calibration ensures alignment with company standards.

HTTPS/TLS encryption in transit; enterprise-grade storage. Access controls per company needs—only authorized personnel can view.

Yes. We follow Taiwan PDPA, GDPR, and similar regulations. Candidate data is used only for recruitment and training; access and retention are controlled.

Per contract and company needs—data can be stored in specified regions. We use cloud infrastructure meeting security standards.

Yes. Companies can set retention for recordings and reports per privacy laws and internal policy. Auto-deletion after expiry.

Yes. Recordings and scores serve as compliance and audit evidence. System supports access logs and audit trails.

Singapore AI Verify Foundation verifies MIND's AI screening for fairness, transparency, and explainability—reducing discrimination risk.

Chrome, Safari, Edge recommended. Candidate interviews and admin dashboard work in browser—no software install needed.

Enterprise-grade cloud infrastructure for high availability. Maintenance and updates are announced in advance and scheduled during low-traffic periods.

Yes. API docs available for candidate sync, interview result callback, LMS integration, etc.

Yes. Upload logo, set welcome video, customize interview UI for better candidate experience and brand consistency.

We continuously improve features and AI models. Updates are announced. Major updates include migration guides and support.

No. System requires connectivity. Candidates need internet to record; admin dashboard too. Use a stable connection.

Yes. Enterprise clients have dedicated support channels for operations and integration issues.

Multiple backups and disaster recovery to ensure data safety and recoverability.

Enterprise plans can support SSO integration with existing identity systems.

Yes. Export candidate data, interview reports, scores for backup or migration. Format provided per request.

Use the website booking form or contact us. A consultant will arrange a product demo or consultation.

Yes. Our website shares how global electronics firms, multinational platforms, and headhunters use MIND to shorten hiring time and improve accuracy.

Yes. Resume Lite, AI Interview, and Headhunting can be used alone or combined—flexible per company needs.

Yes. Plans for SMBs to large enterprises—choose by recruitment volume and budget.

Varies by plan. Monthly plans often allow month-to-month; annual plans offer discounts. Contact sales for lock-in details.

Book a consultation via the website. Provide role type, estimated volume, needs. Consultants reply within 1–2 business days.

MIND serves Taiwan, Southeast Asia, Japan, and more—multilingual and global recruitment. Other regions: please inquire.

Onboarding training and guides provided. We share best practices via announcements.

Email or booking form on the website. Enterprise clients have dedicated support per contract.