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Camera & microphone troubleshooting

If recording won't start, use the symptom section first (no picture, no sound, or permission denied). Other issues are usually permissions, HTTPS, an outdated browser, or another app using the camera or mic.

Open the full guide in the interview portal (recommended when taking a test)

Before you start

Use a stable HTTPS page (localhost is allowed for testing).
On desktop, prefer the latest Google Chrome or Microsoft Edge.
Close other apps that may use the camera or mic (Zoom, Teams, FaceTime, etc.).
Refresh the page and try again; restart the browser or device if it still fails.

Browser settings

Chrome / Edge: click the lock or tune icon in the address bar → Site settings → Camera / Microphone → Allow for this site. Reload the page.

Safari (macOS / iOS): permissions often appear after a click. iOS may limit third‑party browsers—try Safari.

Firefox: address bar permissions icon → remove blocking for camera/mic. If video is black, try disabling hardware acceleration or update Firefox.

On phones and tablets, install the latest Chrome or your system browser. Grant permissions when prompted.

Operating system

Windows: Windows 10/11: Settings → Privacy & security → Camera / Microphone → allow access and enable desktop apps. Corporate PCs may block via Group Policy—contact IT.

macOS: macOS: System Settings → Privacy & Security → Camera / Microphone → enable your browser.

iOS / iPadOS: iPhone / iPad: Settings → Safari → Camera / Microphone, or Safari “AA” → Website Settings.

Android: Android: Chrome → Settings → Site settings → Camera / Microphone, or Android Settings → Apps → Chrome → Permissions.

Linux: Linux: ensure access to video/audio devices; PipeWire/PulseAudio running. Use an up-to-date browser.

Common error messages

NotAllowedError: permission denied or blocked by policy. Reset site permissions and OS privacy settings, then allow again after tapping or clicking.

NotFoundError: no camera/microphone found. Check connection, drivers, and selected device.

NotReadableError: device busy or unavailable. Close other apps and reconnect USB if needed.

AbortError: timed out or cancelled. Reload the page and try again.

OverconstrainedError: no device matches the constraints. Try another browser or device.

Still not working?

Try a private/incognito window.
Disable VPN or switch networks.
Update the browser and OS.
Use another device if possible.

If it still fails, contact the organizer or company that sent the invitation for settings or an alternative link.